It Takes a Great Team

Building an effective, productive management team demands members with a vast array of skills. The ContactWorks team covers the array and works well together to identify client needs, understand human nature and respect workers no matter their skills, select employees that read and communicate client and customer temperament and work side by side with the team to motivate others.

		Tom Sultenfuss is our president. His career spans 30 years in the high tech industry with companies like IBM and Spherion Corporation. His experience includes key operations, business development and management positions. He has spent 10 years in the contact center industry. Tom is experienced in all contact center practices, first as an owner of HTI Communications, a contact center company acquired by Spherion. As VP of Contact Center Operations with Spherion he successfully grew that business unit from $15M to $100M in annual revenue, while designing and building four (4) contact centers in the U.S. and implementing contact centers in Puerto Rico & Panama. Over the past dozen years Tom has worked with many Fortune 500 companies to maximize the efficiency of their contact centers including AT&T, MCI/Worldcom, Sprint and Time Warner. Tom received his BSME from University of Texas, Austin.

		Jack Pariseau is our executive vice president. His career comprises 30 years in sales, advertising agency and media company management. Jack is a trained strategic planner who leaves no stone unturned. He has developed and managed marketing, advertising, media, creative, publicity and business development campaigns and promotions for several technology, consumer package/hard goods manufacturers, B2B service providers and entertainment companies. Jack received his BA from Lehigh University, Bethlehem, PA

		Steve Parrish is our director of technical operations. Throughout his career, Steve has developed support processes for IT departments in both corporate and government arenas. Steve’s vast technical expertise began when he joined Dell Computer during its infancy. At Dell he played an essential role in developing the call center for Precision Technical Support, the company’s premier service at the time. He also implemented the Aspect phone system that significantly improved call center reporting procedures. After Dell, Steve became one of the original designers of the Texas Department of Information Resource’s web site and successfully facilitated their web order processes. Steve also founded a successful WiFi services company and his design of a mobile WiFi command station was written up in Wired magazine during the historical X-Prize launch in the Mohave Desert. Steve attended Texas State Technical College and served his country in the US Air Force.

		Lisa Flournoy is our director of quality & program management. Her 25 year career encompasses a wide range of Program Management skills that includes product concept and design, worldwide customer support strategy/support implementation and software/hardware product launches. Lisa holds certifications in training, networking, Six Sigma as well as special training in manufacturing quality and process management.

Our team offers excellent experience…

Owned and operated venture-backed HTI Communications which was successfully sold to a Fortune 500 Company and later incorporated into Spherion

• Grew business from $15MM (1998) to $93MM in 2001
  
• Built and managed twelve contact centers (2600 seats)
  
• Global reach after having developed and managed contact centers in the United States, Central America, Europe, India, Australia

Defined, developed, implemented and delivered the worldwide product support blueprint for Xerox Corporation

• Successfully gained product market share during the simultaneous launch of 5 technology products
  
• Managed support requirements for centers in the United States, Mexico, Canada and Europe
  
• Developed and implemented online interactive training for teams and external customers customized by country
  

Planned and implemented strategic marketing campaigns with several B2B and B2C advertising agencies and marketing companies

• Product launch that increased same quarter sales 1200% while delivering a higher price point
  
• Internet-based channel management portal software tool designed to facilitate client to customer communication across differentiated channel strategies with a branded "look and feel" on a repeatable platform
  
• Contributed strategy and media planning to a product introduction credited with a one-season increase of two share points (and category leadership)

512.220.4400 v/f info@cwxtx.com 11500-320 Metric Blvd. Austin, TX 78758

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