It Takes a Great Team

Building an effective, productive management team demands members with a vast array of skills. The ContactWorks team covers the array and works well together to identify client needs, understand human nature and respect workers no matter their skills, select employees that read and communicate client and customer temperament and work side by side with the team to motivate others.

		Tom Sultenfuss is our president. His career spans 30 years in the high tech industry with companies like IBM and Spherion Corporation. His experience includes key operations, business development and management positions. He has spent 10 years in the contact center industry. Tom is experienced in all contact center practices, first as an owner of HTI Communications, a contact center company acquired by Spherion. As VP of Contact Center Operations with Spherion he successfully grew that business unit from $15M to $100M in annual revenue, while designing and building four (4) contact centers in the U.S. and implementing contact centers in Puerto Rico & Panama. Over the past dozen years Tom has worked with many Fortune 500 companies to maximize the efficiency of their contact centers including AT&T, MCI/Worldcom, Sprint and Time Warner. Tom received his BSME from University of Texas, Austin.

		Jack Pariseau is our executive vice president. His career comprises 30 years in sales, advertising agency and media company management. Jack is a trained strategic planner who leaves no stone unturned. He has developed and managed marketing, advertising, media, creative, publicity and business development campaigns and promotions for several technology, consumer package/hard goods manufacturers, B2B service providers and entertainment companies. Jack received his BA from Lehigh University, Bethlehem, PA

		Jeff Pearce is our director of sales. He is a senior sales executive with more than 20 years of success in developing sales organizations. His experience spans the spectrum of building a sales department from the ground-up and growing sales from zero to millions, to streamlining and developing new strategies for established firms. When implementing an overall sales strategy, he adheres to his strength in team and channel development while properly defining and executing sales strategies. Prior to joining ContactWorks, he directed sales efforts for several telecom and technology organizations, founded two telecommunications startups, and consulted with startups and SMB’s to help them build successful business and sales processes. He received his Bachelor of Business Administration from the University of Iowa’s School of Business Administration.

		Wade Wood is our director of technical operations. He leads the Technical Operations Team in the deployment and support of ContactWorks’ technology including R&D, internal applications, LAN/WAN infrastructure, and telecommunications. In addition, he directs the customer support call center and serves as the lead project manager for client implementations. Wade has over 20 years of IT industry experience in diverse environments ranging from small businesses to Fortune 500 companies. He leverages his proven successes in IT Data Center Management, Help Desk Management, IT Consulting, Disaster Mitigation, and structured Project Management together with his focus on exceptional customer service to provide the highest level of service and support to our clients. Wade holds a BS in Finance from St. Cloud State University. His technical certifications include MCSE, CNE, and MSF Certified Project Manager.

		Lisa Flournoy is our director of quality & program management. Her 25 year career encompasses a wide range of Program Management skills that includes product concept and design, worldwide customer support strategy/support implementation and software/hardware product launches. Lisa holds certifications in training, networking, Six Sigma as well as special training in manufacturing quality and process management.

Our team offers excellent experience…

Owned and operated venture-backed HTI Communications which was successfully sold to a Fortune 500 Company and later incorporated into Spherion

• Grew business from $15MM (1998) to $93MM in 2001
  
• Built and managed twelve contact centers (2600 seats)
  
• Global reach after having developed and managed contact centers in the United States, Central America, Europe, India, Australia

Defined, developed, implemented and delivered the worldwide product support blueprint for Xerox Corporation

• Successfully gained product market share during the simultaneous launch of 5 technology products
  
• Managed support requirements for centers in the United States, Mexico, Canada and Europe
  
• Developed and implemented online interactive training for teams and external customers customized by country
  

Planned and implemented strategic marketing campaigns with several B2B and B2C advertising agencies and marketing companies

• Product launch that increased same quarter sales 1200% while delivering a higher price point
  
• Internet-based channel management portal software tool designed to facilitate client to customer communication across differentiated channel strategies with a branded "look and feel" on a repeatable platform
  
• Contributed strategy and media planning to a product introduction credited with a one-season increase of two share points (and category leadership)

512.220.4400 11525 Stonehollow Dr, Ste 170 Austin, TX 78758

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