contactworks

Your best-in-class customer contact services, operations and consulting partner

Exceptional Things Happen When...

Technical Support, Customer Contact and Marketing Strategy Work Together to Win the Customer

Build your brand when the customer is actively engaged. Let the experts at ContactWorks create your customized solution, track it for offer effectiveness, and measure it for customer satisfaction. We know we will exceed your expectations.>

ContactWorks focuses on your customers, prospects and employees to build stellar relationships within the contact center and call center with the cross-sell and upsell techniques that will help your business exceed its objectives. Our customer contact expertise specializes in high touch, high value, effective message delivery that surpasses industry standards and builds branded identity one-on-one with our clients' customers.

Engagements include technical support (level 1, level 2 and help desk), trade show lead qualification, customer order entry and fulfillment, sales and service support and team member training, marketing planning and promotion support, B2B Buzz telemarketing, channel development and channel management, turnkey sales and marketing management.

At ContactWorks we engage clients across a wide range of disciplines. Here are examples of how our many services come together to support our clients' many customer contact needs.

Working with our partners we are able to scale from exceptionally customized engagements to support the full range of customer communications services including customer contact (onshore and offshore), marketing and promotions, field sales and management, customer contact consulting, IVR, virtual PBX, VoIP phone service, WiFi network management, portal design and hardware security.

Technical Support and Customer Service

ContactWorks is dedicated to helping your organization improve your customer service metrics for inbound sales, billing inquiries, help desk, technical support (level 1 and level 2), RMA management and product repair. Our dedicated team is ready to take your customer-facing programs to the next level in customer satisfaction.

Ask us about a FREE Service Assessment. This proprietary review process is designed to quickly and effectively assess existing team / vendor skills and make recommendations to improve

Agent-to-customer affinity (attitude, language, culture, etc.)
Recruitment and product training
Knowledge base capture
Performance management
Team leadership (capability and compatibility)

We also have experience building world-class customer support centers in the United States, Panama and India.

Let our specialists deliver brand awareness and a targeted sales message in each customer contact. This is ContactWorks' proprietary lead generation and lead qualification system. It will consistently identify the best leads while delivering a consistent marketing message to all your prospects. Every BUZZ! Campaign:

Develops in collaboration with our clients to create multiple, targeted yet respectful, subtly-branded messages designed to build synergy between the prospect and the brand… even as they listen to their voice mail and read their email.
Identifies up to 4 key influences or stakeholders inside the prospect organization that will be interested in our messages and have some influence over the adoption of the brand and products we have positioned.
Follows a proprietary call sequence designed to create internal buzz around the brand and products we promote.

Some of our greatest success is helping technology companies develop their channels with motivated resellers. The BUZZ! System really excels at positioning products to reseller management teams. Try it soon.

Companies spends literally billions of dollars every year on trade show attendance (people, booth space and design, messaging and give-away items) and direct mail campaigns so it is hard to believe how poorly these sales organizations follow-up… that is until you really think about it.

Every CMO will tell you the struggles they confront qualifying the leads they receive from trade shows, magazines, seminars and symposiums. Sales people just don't see the value when fewer than 10% to 20% of the leads they receive turn into commission generating customers.

At ContactWorks we stand accountable for every trade show and media lead we qualify. The best part is that you will see results in the very first days as we deploy our proprietary BUZZ! Telemarketing system.

Results-oriented marketing on the contact center platform with attention to detail that delivers integrated programs that work

Proven methodology stresses the right mix to meet your business objectives and deliver your brand's message

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Integrated marketing plans
Message development
Promotions / co-marketing
List management
Reporting and analytics
Sales / key account management

ContactWorks management team continually identifies Best Practices in our tools and methodologies to achieve maximum performance from our people, processes, plans and practices and stand the test of time:

People (implementation, recruiting & retention, training, quality)
Process (transition management, total quality management (TQM), communications, performance measurement)
Planning (strategic branding & positioning, promotional marketing & advertising, Internet marketing)
Management (product / service introductions, sales & channel management, key account management, database mining & reporting)

Pricing Alternatives

Customized to meet your needs

Agent payroll hour
Call or call minute
Transaction
Fixed overhead plus variable labor
Custom (negotiable)

Performance incentives preferred

512.220.4400 v/f
info@cwxtx.com
11500-320 Metric Blvd.
Austin, TX 78758